Privacy Policy — q77 Casino

q77 ("we," "us," "our," or "q77") operates the online gaming platform accessible at q77.one (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you," "your") who access or use the Platform.

This Privacy Policy describes how q77 collects, uses, stores, shares, and protects your personal data when you visit our website, register an account, make transactions, or otherwise interact with the q77 Platform. It also describes the rights you have in relation to your personal data and how you can exercise those rights.

This Privacy Policy is incorporated into and forms part of q77's Terms & Conditions. By registering on or using the q77 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the q77 Platform.

q77 acts as the Personal Information Controller (as defined under Republic Act No. 10173, the Data Privacy Act of 2012) in respect of the personal data it collects and processes in connection with the Platform.

q77 collects the following categories of personal data from users of the Platform:

q77 does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected, it is handled with the highest level of care and protection.

q77 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk data from anti-money laundering (AML) screening services; payment data from payment processors such as GCash and PayMaya.
• Publicly available sources: Information from public records or databases where permitted by applicable law, used for identity verification or fraud prevention purposes.

q77 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your q77 account; verifying your identity and age (21+ requirement); processing your login and account settings.
• Service delivery: Enabling you to access and play games on the Platform; processing deposits and withdrawals; crediting bonuses and promotions to your account.
• Regulatory compliance: Fulfilling our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws. This includes reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC).
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, cheating, money laundering, and other illegal activities on the Platform.
• Responsible gaming: Monitoring gaming behavior to identify signs of problem gambling; enforcing deposit limits, loss limits, and self-exclusion orders; complying with PAGCOR's responsible gaming framework.
• Customer support: Responding to your inquiries, resolving disputes, and improving our support services.
• Marketing communications: Sending you promotional offers, bonuses, and news about q77 — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.
• Platform improvement: Analyzing usage patterns and technical data to improve the performance, security, and user experience of the q77 Platform.

q77 processes your personal data on the following legal bases, as recognized under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173):

• Consent: Where you have given your explicit, informed consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and q77 — specifically, the Terms & Conditions governing your use of the Platform. This includes account creation, game access, and payment processing.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to q77, including PAGCOR licensing requirements, AMLA reporting obligations, and tax regulations.
• Legitimate interests: Where processing is necessary for the legitimate interests of q77 or a third party, provided those interests are not overridden by your rights and interests. This includes fraud prevention, platform security, and service improvement activities.
• Vital interests: In exceptional circumstances, where processing is necessary to protect the vital interests of a data subject or another person, including responsible gaming interventions.

Where q77 relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

q77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulation.
• Payment processors: GCash, PayMaya / Maya, and Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening service providers engaged by q77 to verify your identity and screen for sanctions, politically exposed persons (PEP) status, and adverse media.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform technology providers who process data on q77's behalf under strict data processing agreements.
• Customer support providers: Third-party customer support platforms used to manage and respond to user inquiries, subject to confidentiality obligations.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by q77, subject to professional confidentiality obligations.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process, or where q77 reasonably believes disclosure is necessary to prevent or investigate illegal activity.

q77 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us recognize your device, maintain your session, and understand how you use the Platform.

q77 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Remember your preferences and settings (such as language and display preferences) to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how users interact with the Platform, helping us identify areas for improvement. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional content based on your interests and gaming activity. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the q77 Platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate.

q77 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and its implementing rules.
• KYC and identity verification data: Retained for the duration of your account and for five (5) years following account closure.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing preference data: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.
• Technical and usage data: Generally retained for up to twelve (12) months, after which it is anonymized or deleted.

When personal data is no longer required, q77 will securely delete or anonymize it in accordance with our data disposal procedures.

q77 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the q77 Platform is encrypted using industry-standard SSL/TLS protocols. Sensitive data at rest, including financial information and identity documents, is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to q77 personnel and authorized third parties who have a legitimate need to access it. All access is logged and audited.
• Firewalls and intrusion detection: q77's infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems.
• Regular security assessments: q77 conducts regular vulnerability assessments and penetration testing to identify and remediate security weaknesses.
• Staff training: All q77 personnel with access to personal data receive regular data privacy and security training.

While q77 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. You are responsible for keeping your account credentials confidential and for notifying q77 immediately if you suspect unauthorized access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by q77:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data q77 holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data q77 holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to q77's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on q77's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe q77 has violated your data privacy rights.

To exercise any of these rights, please contact q77's Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. q77 will respond to all data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.

Please note that certain rights are subject to limitations and exceptions under applicable law. For example, q77 may be unable to delete personal data that it is required to retain for regulatory compliance purposes.

The q77 Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gambling. q77 does not knowingly collect personal data from persons under the age of 21.

If q77 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and take appropriate steps to prevent further access by that individual.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to q77 or has accessed the Platform, please contact us immediately using the details in Section 13. We will investigate and take prompt action.

q77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

We encourage you to review this Privacy Policy periodically to stay informed about how q77 is protecting your personal data. Your continued use of the q77 Platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes.

If you disagree with any changes to this Privacy Policy, you must discontinue your use of the Platform and may request account closure by contacting our support team.

q77 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012 and NPC Circular No. 17-01. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:

For general support inquiries unrelated to data privacy, please contact our customer support team at [email protected] (plain text — not a clickable link).

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated: